NEW Video Models Are Here! Kling v3 Try Now

Privacy Policy

Version 1.1 - Effective Date: December 29, 2025

1. Introduction

JAI Portal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content generation platform. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

We collect information you provide directly to us, as well as information automatically collected when you use our Service:

Personal Information

  • Name and email address (via Google Authentication or direct registration)
  • Google account profile information when using Google Sign-In
  • Payment information (processed securely by third-party payment providers)
  • Communication preferences and support inquiries

Usage Information

  • AI models used and generation history
  • Credit purchase and usage patterns
  • Input prompts and generated content
  • IP address and device information
  • Browser type and operating system
  • Access times and referring website addresses

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide, maintain, and improve our AI content generation services
  • Process transactions and manage your credit balance
  • Send service-related emails and notifications
  • Respond to customer support requests
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues or fraudulent activities
  • Comply with legal obligations and enforce our Terms of Service
  • Develop new features and AI models based on aggregated usage data

4. Data Storage and Retention

Generated Content: All content generated through our AI models, including images, videos, audio, and other outputs, is stored on our secure servers for 30 days after creation. After this period, generated content is automatically and permanently deleted from our systems.

Account Information: Personal account information is retained for as long as your account remains active. You may request account deletion at any time, which will remove your personal information within 30 days, except where retention is required by law.

Transaction Records: Payment and credit transaction records are retained for 7 years for accounting and legal compliance purposes.

System Logs & Security Metadata: System logs, access records, and security-related metadata (including IP addresses, timestamps, and usage events) may be retained for a longer period where necessary for fraud prevention, security monitoring, abuse detection, legal compliance, and enforcement of our Terms and policies. Such data is retained only for as long as necessary and is subject to strict access controls.

5. Access to Generated Content

Generated content and input prompts may be accessed by authorized JAI Portal personnel strictly on a need-to-know basis for the following purposes:

  • Technical support and troubleshooting
  • System security and integrity
  • Abuse detection and prevention
  • Compliance with legal obligations
  • Enforcement of our Terms of Service and AI Usage Policy

Such access is limited, logged, and subject to internal confidentiality obligations. We do not access user content for marketing, advertising, or any purpose unrelated to platform operation and security.

6. User Responsibility for Submitted Content

Users are solely responsible for the content they submit to the Service, including ensuring that any personal data included in input prompts or generated content is processed lawfully.

JAI Portal does not verify the legality of personal data submitted by users and does not assume responsibility for unlawful data processing initiated by user inputs.

7. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist in operating our platform (payment processors, cloud hosting, analytics)
  • AI Model Providers: Limited data necessary for processing your requests through third-party AI APIs
  • Legal Requirements: When required by law, court order, or government request
  • Protection of Rights: To protect the rights, property, or safety of JAI Portal, our users, or the public
  • Business Transfers: In connection with any merger, acquisition, or sale of company assets
  • Consent: With your explicit consent for specific purposes

8. Law Enforcement & Legal Requests

JAI Portal may disclose personal data or generated content where required to comply with applicable law, court orders, lawful requests from public authorities, or to protect the rights, safety, and integrity of the Platform, its users, or the public.

Where legally permitted, users will be notified of such disclosures.

9. Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for all data transmissions
  • Encrypted storage of sensitive information
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Secure cloud infrastructure with redundant backups
  • Employee training on data protection practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

10. Third-Party Services

Our Service integrates with various third-party services:

  • Google Authentication: Subject to Google's Privacy Policy when using Google Sign-In
  • Payment Processors: Credit card information is handled directly by PCI-compliant payment providers
  • AI Model APIs: Each AI provider may have their own privacy practices for data processing
  • Analytics Services: We use analytics tools to understand usage patterns (anonymized data only)

Payment Processing

All payments are processed by CTM Informatics Software INC. (a Delaware, USA corporation) on behalf of JAI Portal, using Stripe as the payment infrastructure provider.

Your payment information is:

  • Handled securely by Stripe's PCI-DSS compliant infrastructure
  • Never stored on JAI Portal servers
  • Protected by industry-standard encryption

For payment-related inquiries: support@jaitech.ai

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain user sessions and authentication status
  • Remember user preferences and settings
  • Analyze platform usage and performance
  • Prevent fraudulent activities

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Service functionality.

12. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data we hold
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Portability: Receive your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request limitation of data processing in certain circumstances

To exercise these rights, contact us at privacy@jaitech.ai

13. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately for removal.

14. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Service, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

15. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information (we do not sell personal data)
  • Right to non-discrimination for exercising privacy rights

16. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be notified via email or platform announcement. The "Effective Date" at the top indicates the last revision. Continued use after changes constitutes acceptance of the updated policy.

17. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

General Support: support@jaitech.ai
Website: https://www.jaiportal.com

We aim to respond to all privacy-related inquiries within 30 days.

Last Updated: December 29, 2025
© 2025 JAI Portal. All rights reserved.

Back to Platform